Returns & Exchanges

At Kathmandu, we stand by the quality of our gear and offer a 60-day return policy for change of mind, provided items are unworn and in original packaging. Summit Club members enjoy extended return windows as part of our commitment to your outdoor adventures.

Return Process

• 1.
  Initiate Your Return

  Log into your online account or visit our returns portal to select the items you wish to send back and receive a return authorization number.

• 2.
  Pack Your Gear

  Carefully place the items in their original packaging, ensuring all tags are attached and the gear is in its original, sellable condition.

• 3.
  Label and Post

  Print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized post office or collection point.

• 4.
  Receive Your Refund

  Once our warehouse receives and inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.